Refund Policy

1. General rule

Please review the selected credit pack before completing payment. Credits have no cash value and cannot be transferred to another account.

2. Issues we will review

We will review requests involving a verified payment or service problem, including:

• Duplicate charges for the same intended purchase.
• A completed payment where purchased credits were not delivered.
• An incorrect charge caused by a confirmed platform or payment error.
• A material service failure where the paid service could not be provided and no reasonable correction or credit restoration is available.

3. Non-refundable situations

• Unused or expired credits.
• Completed image generations or edits, including results that reflect the inherent variability of AI output.
• Accidental purchases where the credits were delivered correctly.
• Dissatisfaction based only on personal preference after successful processing.
• Account suspension caused by fraud, abuse, chargebacks, or violation of our Terms.

4. Requesting review

Email us with your account email, Creem order or payment reference, purchase date, and a clear description of the issue. Do not send card numbers or sensitive payment credentials.

Requests are reviewed manually. Approval is not guaranteed. If approved, refunds are returned through the original payment method and corresponding credits may be removed from the account.

5. Processing time

After we approve and initiate a refund, settlement time depends on Creem, the card network, and your financial institution. We cannot control bank posting times.

6. Legal rights

Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable consumer law.